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Shipping & Returns
Shipping Rates and Options
We include free shipping on all orders over $75.
We ship all packages via FedEx® Ground, unless overnight delivery is specifically requested by the customer. We charge the FedEx rate for overnight delivery when this option is requested. Please contact us if you have any special shipping requests.
When you purchase a product from MLA Skincare, we e-mail you the FedEx® shipping tracking number so that you can track your package. We know that shipping is important to you so please contact us if you have any questions about shipping that are not answered below.
Weather and Service Delays
If you live in an area experiencing severe weather that may cause an unexpected service delay, please add an additional 1 to 2 days to the estimated delivery date.
Returns & Exchanges
We trust that you will be pleased with your purchase so we've made returning items easy. Products can be returned within 21 days for a full refund, as long as products have not been opened. To return an item, call our customer support at 310-829-0647 or please contact us using the form at the top of this page.
Refunds
You should expect to receive your refund within four weeks of giving your package to the return shipper and, in most cases, you will receive the refund sooner. This time period includes the transit time for us to receive your return from the shipper (5-10 business days), the time it takes us to process your return once we receive it (1-2 business days), and the time it takes your bank to process the refund request (5-10 business days). We will notify you via e-mail of your refund once we’ve received and processed the returned item.
Questions?
If you have any questions regarding our shipping policy or returns, please contact us using the form at the top of this page or call 310-829-0647.
Privacy Policy
At MLA Skincare, we never swap or rent your e-mail address to third parties. We won't send you e-mail blasts you haven't asked for. Here's some information on how we treat the information you give us.
Your E-mail Address
We only collect and hold your e-mail address in order to send you information you have requested. You can unsubscribe any time for any reason. If you have a problem with your subscription, please contact us using the form at the top of this page.
MLA Skincare never rents e-mail lists. We don't share your name with "marketing partners," unless you request that your name be added to a partner's list.
What We Send You
You will only receive e-mails from MLA Skincare, never from third parties. You can always choose exactly what you want to receive from us. If you are an MLA Skincare customer, you may receive special offers when we launch new services or products. If you request articles or monthly newsletters, you will only receive what you have requested.
Unsubscribe
If you no longer wish to receive our emails and want to remove your name from our email list, just click here.
What Information Do We Collect?
We collect information from you when you register on the site, place an order, or participate in another site feature.
When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information, or other information. You may, however, visit our site anonymously.
We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use cookies?" section below for information about cookies and how we use them.
How Do We Use Your Information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
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To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
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To allow us to better service you in responding to your customer service requests.
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To quickly process your transactions.
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To administer a contest, promotion, survey, or other site feature.
If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails.
Visitors who register or participate in other site features such as marketing programs and “members-only” content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.
How Do We Protect Visitor Information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.
When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do We Use "Cookies"?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services.
We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser “Help” menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
Do We Disclose the Information We Collect to Outside Parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “Outside Parties” does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
How Can You Remove or Modify Information You Have Provided to Us?
To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.
To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses, and payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Third Party Links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Changes To Our Policy
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change.
Questions and Feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Online Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Your Consent
By using our site, you consent to our privacy policy.
Questions?
If you have any questions regarding this policy or any other general site use concerns, please contact us using the form at the top of this page or call 310-829-0647.
Terms Of Use
Notice and Disclaimers
None of the information on this website is intended as medical advice. If you have a medical concern, please consult your doctor.
Copyrights and Trademarks
The MLA Skincare web site pages may contain proprietary notices and copyright information, the terms of which must be observed and followed. Unless otherwise noted, all materials contained in this Site are copyrighted and may not be used except as provided in these terms and conditions or in the copyright notice or other proprietary notice provided with the relevant materials.
The materials contained in the Site may be downloaded or copied provided that ALL copies retain the copyright and other proprietary notices contained on the materials. No material may be modified, edited, or taken out of context such that its use creates a false or misleading statement or impression as to the positions, statements, or actions of Mary Lee Amerian MD, MLA Skincare, or Amerian Cosmeceuticals.
The name and trademarks of copyright holders may NOT be used in advertising or publicity pertaining to the Web site, its content, specifications, or software without specific, written prior permission. Titles to copyrights in Web site documents will at all times remain with copyright holders.
Trademarks and Generic Terms
The trademarks, logos, and service marks displayed on the Site are registered and unregistered Trademarks of Mary Lee Amerian MD, MLA Skincare, and Amerian Cosmeceuticals. Amerian Cosmeceuticals, MLA Skincare, and Mary Lee Amerian, MD govern all use related trademarks. No additional rights are granted by implication, estoppel, or otherwise.
Non-MLA Skincare and Non-American Cosmeceuticals Trademarks
The trademarks, logos, and service marks not owned on behalf of MLA Skincare and Amerian Cosmeceuticals and that are displayed on the Site are the registered and unregistered marks of their respective owners. No rights are granted to use such marks, whether by implication, estoppel, or otherwise.
Legal Disclaimers
Mary Lee Amerian MD, MLA Skincare, and Amerian Cosmeceuticals have not reviewed any or all of the web sites linked to this Site and are not responsible for the content of any off-site pages or any other web sites linked to this Site. Please understand that any of the linked website, with the exception of maryleeamerian.com, are independent and Mary Lee Amerian MD, MLA Skincare, and Amerian Cosmeceuticals have no control over the content on that web site. In addition, a link to an independent web site does not mean that Mary Lee Amerian MD, MLA Skincare, and Amerian Cosmeceuticals endorse or accept any responsibility for the content or the use of such site. It is the user's responsibility to take precautions to ensure that whatever is selected is free of such items as viruses, worms, Trojan horses, and other items of a destructive nature.
Information
Information MLA Skincare publishes on its Site may contain references or cross references to Mary Lee Amerian MD and Amerian Cosmeceuticals products and services that are not announced or available in your country. Such references do not imply that Mary Lee Amerian MD and Amerian Cosmeceuticals intend to announce such projects, research, or services in your country.
Information on this Site may contain technical inaccuracies or typographical errors. Information may be changed or updated without notice. MLA Skincare may make improvements and/or changes in the materials contained in or described on this site at any time without notice. MLA Skincare may also make changes in these Terms and Conditions without notice. User is bound by such revisions and should therefore periodically visit this page to review the then current Terms and Conditions.
Limitation on Warranties
ALL MATERIALS ON THE MLA SKINCARE SITE ARE PROVIDED "AS IS." MLA SKINCARE MAKES NO REPRESENTATIONS OR WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. AS TO DOCUMENTS AND GRAPHICS PUBLISHED ON THIS SITE, MLA SKINCARE MAKES NO REPRESENTATION OR WARRANTY THAT THE CONTENTS OF SUCH DOCUMENT OR GRAPHICS ARE FREE FROM ERROR OR SUITABLE FOR ANY PURPOSE; NOR THAT IMPLEMENTATION OF SUCH CONTENTS WILL NOT INFRINGE ANY THIRD PARTY PATENTS, COPYRIGHTS, TRADEMARKS, OR OTHER RIGHTS.
Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.
Limitation on Liability
IN NO EVENT WILL MLA SKINCARE BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES FOR ANY USE OF THIS SITE, OR ON ANY OTHER HYPERLINKED WEB SITE, INCLUDING WITHOUT LIMITATION ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS, OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE, EVEN IF MLA SKINCARE IS EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
If you have any questions regarding this policy or any other general site use concerns, please contact us using the form at the top of this page or call 310-829-0647.
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