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Shipping & Returns
Shipping Rates and Options
We include free shipping on all orders over $75.
We ship all packages via FedEx® Ground, unless overnight delivery is specifically requested by the customer. We charge the FedEx rate for overnight delivery when this option is requested. Please contact us if you have any special shipping requests.
When you purchase a product from MLA Skincare, we e-mail you the FedEx® shipping tracking number so that you can track your package. We know that shipping is important to you so please contact us if you have any questions about shipping that are not answered below.
Weather and Service Delays
If you live in an area experiencing severe weather that may cause an unexpected service delay, please add an additional 1 to 2 days to the estimated delivery date.
Returns & Exchanges
We trust that you will be pleased with your purchase so we've made returning items easy. Products can be returned within 21 days for a full refund, as long as products have not been opened. To return an item, call our customer support at 310-829-0647 or please contact us using the form at the top of this page.
Refunds
You should expect to receive your refund within four weeks of giving your package to the return shipper and, in most cases, you will receive the refund sooner. This time period includes the transit time for us to receive your return from the shipper (5-10 business days), the time it takes us to process your return once we receive it (1-2 business days), and the time it takes your bank to process the refund request (5-10 business days). We will notify you via e-mail of your refund once we’ve received and processed the returned item.
Questions?
If you have any questions regarding our shipping policy or returns, please contact us using the form at the top of this page or call 310-829-0647.
Privacy Policy
At MLA Skincare, we never swap or rent your e-mail address to third parties. We won't send you e-mail blasts you haven't asked for. Here's some information on how we treat the information you give us.
Your E-mail Address
We only collect and hold your e-mail address in order to send you information you have requested. You can unsubscribe any time for any reason. If you have a problem with your subscription, please contact us using the form at the top of this page.
MLA Skincare never rents e-mail lists. We don't share your name with "marketing partners," unless you request that your name be added to a partner's list.
What We Send You
You will only receive e-mails from MLA Skincare, never from third parties. You can always choose exactly what you want to receive from us. If you are an MLA Skincare customer, you may receive special offers when we launch new services or products. If you request articles or monthly newsletters, you will only receive what you have requested.
Unsubscribe
If you no longer wish to receive our emails and want to remove your name from our email list, just click here.
What Information Do We Collect?
We collect information from you when you register on the site, place an order, or participate in another site feature.
When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information, or other information. You may, however, visit our site anonymously.
We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use cookies?" section below for information about cookies and how we use them.
How Do We Use Your Information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
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